Shipping and Delivery Information
At Picasso Ceylon, we aim to ensure that your orders are handled carefully and delivered reliably.
1. Delivery Within Sri Lanka
We provide delivery services to locations across Sri Lanka.
Delivery charges and delivery times may vary depending on:
- Delivery location
- Product type and size
- Order quantity
- Availability
- Delivery service used
The applicable delivery charge and estimated delivery time will be communicated when confirming your order.
2. Order Processing
Orders are processed after the order details, product availability, pricing, and payment arrangements have been confirmed.
For products that are available in stock, we aim to dispatch orders within the agreed processing period.
Customized, made-to-order, or bulk orders may require additional processing time.
3. Bulk & Corporate Orders
For hotels, businesses, organizations, and other customers placing bulk orders, delivery arrangements will be discussed and confirmed separately.
The delivery schedule may depend on:
- Quantity ordered
- Product availability
- Customization requirements
- Production or sourcing time
- Delivery location
For large or special orders, customers will receive a delivery estimate together with the quotation or order confirmation.
4. Delivery Charges
Delivery charges may vary depending on the size, weight, quantity, and destination of the order.
Where applicable, delivery charges will be communicated before the order is confirmed.
For bulk orders, special delivery arrangements or charges may apply.
5. Delivery Delays
While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including courier delays, weather conditions, public holidays, transportation issues, or other unforeseen circumstances.
We will communicate significant delays where reasonably possible.
6. Receiving Your Order
Customers are requested to provide accurate delivery information, including:
- Recipient's name
- Contact number
- Delivery address
- Any relevant delivery instructions